Returns & replacements

Returns & replacements

1. Any kinds of complaints leading to a refund, compensation or replacement must be made no more than 14 days after the receipt of the goods.

2. In any case where we made any mistake we certainly take full responsibility to offer a satisfying compensation, replace the goods at our expense or pay back the amount of your payment. A photo to prove our mistake might occasionally be demanded.

3. We pack all parcels neatly and thoroughly. If you receive a damaged parcel, or if the parcel already has been visibly opened (e.g. by the customs) please ask the postman (or supplier, customs officer, …) to be present as a witness when you open the parcel. This will make sure, you can demand compensation (from the national post or the customs).

Returns & Replacements (not caused by a mistake on our part)

Please understand that we buy the product(s) new for every order to guarantee that the expiry dates are valid and we might not be able to sell the returned products in an acceptable time frame.

Due to this fact as well as high shipping costs and our low product prices, we unfortunately can not offer returns or replacements (as long as we haven’t made any mistake).

In any case if you should be discontent with our products, please contact us. We are convinced to sell products of good quality and we will always be open for solutions that both sides can agree on. Just send an email to: email@wellness-lagoon.com.