Terms and Conditions

Terms and Conditions (GTC) of


§1 Scope, definitions of terms, defense clause, general notes

1) The following terms and conditions apply to the business relationship between the operator of the online shop “wellness-lagoon.com” (hereinafter called “Provider”) and its customers (hereinafter called Customer”) in the current version at the time of order.

2) The terms and conditions can be found on our website at any time and then be read, printed or saved on a local computer.

§2 Conclusion of contract

1) The following provisions on the conclusion of the contract apply to orders in our online shop “wellness-lagoon.com”.

2) In case of conclusion, the contract with wellness-lagoon.com is concluded.

3) The presentation of goods on wellness-lagoon.com does not bind the seller to conclude a sales contract but offers only a non-binding possibility to order goods.

4) Upon receipt of a completed order in our online shop is effective: The customer makes a binding contract offer.

A completed order comes about as follows:

   a) The customer can make a binding order as guest (without registration) or as registered customer. In both cases, he must give accurate personal information for the proper processing of the order and its shipping.

   b) Goods can first be placed in the cart without obligation and can be ordered afterwards.

   c) Before ordering, selected goods can be collected in the cart, the order quantity can be changed, new products can be added, and goods already contained can be removed.

   d) By sending the order the customer agrees to these terms and conditions and makes a binding offer for him to conclude a purchase contract according to the items in the basket and on the terms specified therein. During the checkout process, the customer will also be asked to accept the Terms and Conditions. Without this active recognition the ordering process can not be completed.

Before dispatching the binding order, the customer may at any time access already made information through the “Back” button integrated in the shop or the “Back” button of the Internet browser and if necessary amend or correct input errors or cancel the order process by closing the Internet browser.

   e) After submitting the order, the customer immediately receives a confirmation email created automatically. This confirmation does not necessarily constitute binding acceptance of the purchase contract by the provider. In general though we (the provider) will pack and ship the order within 48 hours.

5) The data of the purchase offer is stored by the provider. As a registered customer you can review your past orders in our customer area under “My Account” -> “orders” at any time. You can also view our terms and conditions at any time on our information pages.

§3 Prices and shipping costs

1) All prices of products on “wellness-lagoon.com” already contain the costs of packing and handling but exclude the shipping costs which will be added in the cart and/or during checkout.

2) A sales tax is not collected by the seller due to the small business status.

3) Taxes and other costs, such as any import duties which are not charged by the provider (wellness-lagoon.com) are the sole responsibility of the customer / recipient.

4) For more information, please read: “Shipping Costs / Shipping Methods” and “Shipping & delivery“.

§4 Terms of payment / maturity

1) The customer can either pay via Paypal (from a personal PayPal account or without PayPal account by using a credit card) or by national bank-to-bank transfer (onto one of our worldwide WISE-bank accounts). In both cases the money will be transferred to us either immediately or within max. 24 hours.

2) The customer may only offset through undisputed or legally established claims.

3) A so called right of retention can only be exercised by the customer if its counterclaim is based on the same contractual relationship.

§5 Reservation of Ownership

Goods, whether already delivered or not, remain owned by the provider until the full receipt of the respective accounts owned by the provider.

§6 Product Availability and Delivery

1) Most of the products offered on our website have an expiry date. Therefore we usually don’t have these products in stock but will buy them for each single order. This is the reason that often we are not able to send your order on the same day.

2) After the receipt of money or the positively confirmed payment, the product will be purchased and promptly packed and shipped asap, which means if possible on the next business day but sometimes only within 48 hours. The customer will receive a shipping confirmation with the appropriate shipping details and tracking number.

3) If wellness-lagoon.com in exceptional cases might not be able to send ordered goods despite declaration of acceptance of the offer, the provider is entitled to resign from the purchase contract. If this is the case, the customer will be informed immediately and promptly refunded any payments already made. Further claims of the customer are excluded.

4) If, after receipt of the full payment a timely delivery of the goods (within the next 5 business days) should not be possible, the provider will inform the customer about it. The customer then has the right to withdraw from the purchase of the respective product(s) until the order has in fact been sent eventually.

5) Wellness-lagoon.com takes no responsibility for delays in delivery despite timely shipping and beyond the provider’s leverage. Particularly since and during the Covid-19 pandemic severe delays in shipping, customs clearance and delivery may occur. Please read more about shipping on the following information pages: “Shipping Costs / Shipping Methods” and “Shipping & delivery“.

§7 Cancellation Policy

We operate our online shop in Thailand, which involves, among other things, much higher shipping costs. Therefore some formulations inevitably differ from the US or EU ecommerce laws and regulations. For example: We can’t offer returns or exchange of goods (unless of course, if we have made a mistake and e.g. sent the wrong product, color or size).

1) Right of revocation

a) The customer may revoke his contractual declaration within 2 weeks after receipt of the goods or the first partial delivery in writing (email) and explaining the decision and giving reasons for the revocation. A timely mailing of the revocation is sufficient in order to preserve the revocable period.

b) In case of a proposed revocation it is requested to previously inform the seller by email via the contact form. The provider will then send a confirmation and an explanation of how to proceed to the customer. The revocation must be sent to: email@wellness-lagoon.com.

2) Consequences of Cancellation

In case of an effective cancellation, the following applies:

a) If the reason for revocation lies in a fault of the provider (e.g. we sent the wrong items or the goods received do not correspond to the order or product description) the originally ordered goods will be sent to the customer again without further costs. If the shipment of the respective goods is no longer possible, the customer will be refunded the full purchase price after examination of the facts. A return of the goods to the supplier is only requested with the consent of the provider. If the provider approves and requests a return of the goods, the costs incurred for returning will be paid by the provider in full.

b) If the delivered goods correspond to the order and an effective revocation is still carried out (for example because the goods have been ordered by mistake, references were not perceived in the description of the goods, the goods do not meet the expectations of the customer, the customer has not picked them up on time at the post office or customs or the goods are being held by the customs of the destination country), the return of goods is at the expense and risk of the customer. After the goods have been returned and regained by the provider, the provider will communicate with the customer and give the opportunity to resent the order (new shipping costs will have to be paid in advance by the customer).

As long as there has not been any mistake or wrongdoing by the provider, there will be no refund unless voluntarily offering any reimbursement in prior communication.

c) If the returned goods do not arrive in full or in a deteriorated condition, any promised or agreed reimbursement can be partially or fully be denied.

d) Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the customer with the sending of the revocation or the goods, and for the provider with the receipt.

End of cancellation policy

§8 Screen Display

1) The images that are used to describe the goods are sample photos. They do show the real product but might not represent in every detail the article true to life.

2) Depending on the used device and screen / display settings, especially colors and sizes may appear differently.

§9 Data privacy and protection

1) Quantity-on-hand and usage data of the Customer will only be collected, processed or used, to the extent necessary for the execution of the contract.

2) More information can be found in the “Privacy & Data Protection” info page.

The images, graphics and descriptions of individual contributions used on the website are protected by copyright. Any reproduction or use is not permitted without the explicid permission of wellness-lagoon.com.

§11 Severability Clause

If any provision of these terms and conditions is invalid, the validity of the remaining provisions shall not be affected thereby.

State of the Terms: 01.06.2021 (updated 01.12.2023)